Returns & Refunds
Last updated: November 10, 2026
At Playful Pack Pets, we want you and your dog to love what you ordered. If something isn't right, we're happy to help.
30-Day Returns
You may return unused items in their original condition within 30 days of delivery. To start a return, email us at hello@playfulpackpets.com with your order number. We'll send return instructions. Please don't ship anything back until you've heard from us.
Return Shipping
For standard returns, the customer pays return shipping. If the item is damaged, defective, or we sent the wrong product, we'll cover return shipping.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or is the wrong product, contact us within 30 days of delivery at hello@playfulpackpets.com. Please include your order number and a photo of the issue. We'll arrange a free replacement or a full refund.
Custom and Print-on-Demand Items
Some of our products are made to order, including print-on-demand items. These can only be returned if they are defective or arrive damaged. If that happens, contact us within 30 days with a photo and we'll take care of a free replacement or a full refund.
Refunds
Once we receive and approve your return, we'll refund the original payment method within about 5–10 business days. Your bank or card issuer may take a little longer to post the refund.
We also offer free U.S. shipping on orders of $25 or more.
Questions
Email us anytime at hello@playfulpackpets.com and we'll help you get started.