Return & Refund Policy

Last Updated: September 9, 2026

At Playful Pack Pets, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

• Unused and in its original condition

• In its original packaging

• With all original tags attached (if applicable)

• Accompanied by proof of purchase or your order number

How to Start a Return

To request a return, please email us at farm@zachabrands.com with your order number and the reason for your return.

If your return is approved, we will provide return instructions and the appropriate return shipping address.

Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.

Return Shipping

Unless the item is defective, damaged, or we shipped the wrong product, customers are responsible for return shipping costs.

If your return is approved due to our error or because the product arrived damaged or defective, we will provide a prepaid return shipping label at no additional cost.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at farm@zachabrands.com. Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging

We'll review your claim and arrange a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Perishable goods

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Clearance or final sale items

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, please return the eligible product for a refund and place a new order.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card issuer may require additional time to post the refund to your account.

If you haven't received your refund within 15 business days after approval, please contact us at farm@zachabrands.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: farm@zachabrands.com

We aim to respond to all customer inquiries within 1–2 business days.