Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with Playful Pack Pets! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Business days are Monday through Friday, excluding U.S. federal holidays.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Destinations

We currently ship to addresses within the United States.

If international shipping becomes available, eligible destinations will be shown during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

We may occasionally offer free shipping promotions. Any such offers will be clearly displayed on our website and are subject to the stated terms.

Estimated Delivery Times

Delivery estimates vary by product and fulfillment location. Review the Delivery & returns information on each product page before ordering, including any longer estimates for leashes.

Processing time and transit time may be shown separately. Allow for both when planning your order. Available shipping methods and charges are displayed at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, or other disruptions. If you need an item by a specific date, contact farm@zachabrands.com before ordering to check the available delivery information.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. If an order is returned to us due to an incorrect address, we may require payment of additional shipping fees before reshipping the order.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears lost or significantly delayed, please contact us and we will gladly assist you in working with the carrier to locate your shipment.

We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping package

We will review your claim and work toward a satisfactory resolution.

Multiple Shipments

To ensure the fastest delivery, items in your order may occasionally ship separately. If this happens, you will receive separate tracking information for each shipment.

Shipping Delays

While we strive to meet estimated delivery times, delays caused by weather, natural disasters, carrier disruptions, customs inspections (if applicable), or other events beyond our control may occur.

We appreciate your patience and understanding in these situations.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact our customer support team through the contact information provided on the Playful Pack Pets website. 

Email: farm@zachabrands.com

Number: +1 619-865-5451

We are always happy to help!